11kk's Commitment to Protecting Your Information

What Types of Information We Collect

11kk collects various types of information to keep our relationship with you safe and smooth. This information is generally divided into the following categories:

1.1 Identity Information

• Full name (first name and surname)
• Date of birth (for age verification — minimum 21 years)
• National ID card or passport number (for KYC verification)
• Scanned copy of photo ID (when required)

1.2 Contact Information

• Email address
• Mobile number (including bKash, Nagad, or Rocket account number)
• Current address

1.3 Financial Information

• Payment method details — information related to bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction history — records of deposits and withdrawals
• Wallet balance and bonus history

1.4 Platform Usage Information

• Login time and IP address
• Device type, operating system, and browser
• Game or betting activity history
• Cookie and session data

Purpose and Basis for Data Collection

11kk uses your information only for the following legitimate purposes:

• Account Management: Completing the registration, login, and account verification process.
• Service Delivery: Safely completing betting, gaming, and financial transactions.
• Identity Verification (KYC): Age confirmation and fraud prevention.
• Customer Support: Resolving your issues via live chat or email.
• Security Assurance: Detecting unauthorized access and fraudulent activity.
• Legal Compliance: Adhering to applicable laws and regulations.
• Service Improvement: Analytical use to further improve the platform experience.
• Responsible Gaming: Identifying signs of addiction or excessive play and taking necessary steps.

Data Storage and Security

To keep your information secure, 11kk adopts industry-standard technical and organizational measures:

3.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers across the website and platform are encrypted.
• Database Encryption: Stored information is kept in encrypted form.
• Two-Factor Authentication: An additional security layer for accessing your account.
• Firewall and Intrusion Detection: Suspicious activity is automatically blocked.

3.2 Organizational Measures

• Only authorized staff are given limited access to your information.
• All staff are bound by data confidentiality agreements.
• Regular security audits and reviews are conducted.

3.3 Data Retention Period

Information is retained for as long as your account is active and, thereafter, for a defined period as required by law. Financial transaction records may be kept for an extended period in accordance with applicable regulations.

Data Sharing and Third Parties

11kk shares your information with third parties only in the following limited circumstances:

• Payment Processors: Necessary information is shared with the relevant financial service providers to complete transactions related to bKash, Nagad, Rocket, Upay, and bank transfers.
• Technology Partners: Reliable technology service providers involved in operating and maintaining the platform, who work under the terms of our privacy policy.
• Legal Obligations: We may be required to provide information in compliance with a court order or a lawful request from a government authority.
• Fraud Prevention: Limited information sharing with security agencies to investigate fraudulent activity.

Cookies and Tracking Technologies

The 11kk website uses cookies and similar technologies to improve platform functionality and personalize your experience.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform's core functions, login sessions, and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To collect aggregate information about platform usage, which helps improve our services.

5.2 Cookie Controls

You can disable cookies by changing your browser settings, but this may affect some platform functionality. Disabling our essential cookies will make it impossible to log in.

Your Rights

Regarding your personal information, 11kk grants you the following rights:

To exercise any of the above rights, contact us by email or live chat. We will process your request within a reasonable time.

Protection of Children and Minors

11kk's services are for users aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has registered on our platform, the relevant account will be closed immediately and the collected information will be deleted. If you suspect that a minor is using our platform, please notify us immediately.

International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases, 11kk ensures that:

• The receiving party maintains appropriate data protection standards.
• The necessary contractual safeguards are in place.
• The data transfer does not go beyond the scope of this effective privacy policy.

Policy Changes and Updates

11kk may review and update this privacy policy from time to time. If any significant changes are made, we will inform you in the following ways:

• A notification to your registered email address.
• A pop-up or banner message when you log in to the platform.
• A change to the "Last Updated" date on this page.

Continued use of the platform after a change is made will be considered as your agreement to the updated policy. If you do not agree, please inform us within the specified time.

Responsible Gaming and Data Use

11kk also uses information about your platform activity as part of its responsible gaming policy. We monitor:

• Patterns of excessive gaming or betting activity.
• Signs of high-risk behavior.
• Requests for self-exclusion or limit-setting.

Using this information, we contact you when needed, apply limits, or provide sources of support. To learn more about our responsible gaming policy, visit our Responsible Gaming page.