11kk Terms & Conditions

To use 11kk's services, you must meet the following conditions:

• You must be at least 21 years old. This platform is operated for users aged 21 and above only.
• You must be located in a jurisdiction where the use of online betting and casino services is permitted under applicable law.
• You must create an account on your own behalf and for your own personal entertainment only — operating an account on behalf of a third party is prohibited.
• You have not previously been permanently banned from 11kk.
• You have read and fully agreed to these terms.

11kk may request necessary documents at any time to verify age and identity. Withdrawal access may be limited until verification is complete.

To create a valid account, you must provide accurate and complete information. The following applies to registration:

• Each user may create only one account. Creating multiple accounts may result in all accounts being closed and balances forfeited.
• The name, phone number, and payment details provided at registration must all belong to the same person.
• If you need to update your account information, please contact the support team.
• Registering with false or misleading information is strictly prohibited and may result in the immediate closure of your account.

The information you provide at the time of account registration will be stored and used in accordance with 11kk's privacy policy.

You are responsible for ensuring the security of your own account. Please follow the guidelines below:

• Keep your login password private and strong, and do not share it with anyone.
• Always log out after accessing your account from a public or shared device.
• If you notice any unauthorized access or suspicious activity, report it immediately to [email protected].
• You are responsible for all activity carried out from your account — unless a fault on 11kk's part is proven.

11kk will never ask for your password, OTP, or personal information via email or chat. If you receive such a request, be alert immediately.

11kk supports the common digital payment methods used in Bangladesh. The following rules apply to deposits and withdrawals:

Accepted Payment Methods

bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch Bangla Bank, Islami Bank, BRAC Bank). Transactions made through any other method will not be accepted.

Minimum Amounts

• Minimum deposit: ৳300 (for each method).
• Minimum withdrawal: ৳500.

Withdrawal Time

Approved withdrawals are generally processed within 5–30 minutes. Withdrawals may be delayed if the verification process is incomplete.

Additional Terms

• The payment method used for withdrawal must match the method used for the deposit.
• If a transaction appears suspicious, 11kk reserves the right to place a temporary hold on it for investigation purposes.
• If the deposit amount is incorrect or transferred to the wrong account, the user is solely responsible.
• Deposits or withdrawals using a third party's account are strictly prohibited.

11kk offers bonuses and promotional offers from time to time. These offers are subject to specific terms:

Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: a deposit of ৳1,000 will earn an additional ৳1,000 bonus, giving a total balance of ৳2,000.

Wagering Requirement

A wagering requirement of 25x applies to the bonus amount. Wagering is calculated on the bonus amount only — not on the deposit amount. Example: ৳1,000 bonus × 25 = ৳25,000 in total bets must be placed before the bonus can be withdrawn.

Bonus Terms

• Each bonus has its own validity period; once it expires, the bonus is automatically cancelled.
• Creating artificial betting patterns to meet bonus conditions will result in the bonus being forfeited.
• 11kk reserves the right to modify, suspend, or cancel bonus terms at any time.
• If more than one account from the same household or IP address claims a bonus, all bonuses may be cancelled.

11kk offers sports betting, slots, casino games, and a variety of other entertainment options. General gaming rules:

• Once a game or bet placement is confirmed, it cannot be changed or cancelled.
• If a game result is uncertain due to a technical error, 11kk reserves the right to refund the bet amount.
• In sports betting, all markets are settled according to specific rules. In the event of a dispute, 11kk's decision will be considered final.
• Jackpots and special tournaments have their own rules, which are announced separately at the time of each event.
• 11kk will not be held responsible if a game is interrupted due to a technical issue, internet disconnection, or power outage.

General information about a game's RTP (Return to Player) and volatility is available on each game's information page. For questions about specific game statistics, please contact the support team.

The following activities are strictly prohibited and may result in the immediate closure of your account and forfeiture of your balance:

• Fraud, manipulation, or exploiting system vulnerabilities.
• Creating or operating multiple accounts.
• Bonus abuse or bonus washing — attempting to meet bonus conditions through artificial betting patterns.
• Using automated software, bots, or scripts to play games.
• Colluding or conspiring against other users.
• Money laundering or introducing illegal funds onto the platform.
• Harassing, threatening, or insulting other users.
• Attempting to gain unauthorized access to the platform's systems, servers, or network.

11kk believes that gambling should be a form of entertainment — not a source of income. We place responsible gaming as our top priority:

• Users can set their own deposit limits, betting limits, or activate self-exclusion — use this feature through the support team.
• If you notice signs of gambling addiction, seek help immediately and activate self-exclusion.
• Increasing bets to recover losses is highly risky — avoid this habit.
• Never play with money you cannot afford to lose.

For more information on responsible gaming, visit our Responsible Gaming page.

11kk's separate privacy policy applies to the collection, storage, and use of your personal information. By using these services, you also consent to that policy. For more details, please read our Privacy Policy page.

11kk never sells your personal information to third parties. However, information may be shared with authorities if required by legal obligation or for fraud investigation purposes.

11kk reserves the right to suspend or close an account with little or no notice in the following situations:

• Evidence of a breach of any provision of these terms is found.
• Fraudulent activity or money laundering is suspected.
• Failure to verify identity or age.
• Multiple accounts are detected.
• Abuse of a bonus or promotion is proven.

To appeal an account closure, you must notify us in writing at [email protected] within a maximum of 30 (thirty) days.

Users may also request account closure at any time. Any pending withdrawal requests will be processed before the account is closed.

To the maximum extent permitted by applicable law, 11kk will not be liable for:

• Losses caused by internet disconnection or third-party network issues.
• Temporary service disruptions caused by unforeseen technical errors.
• Losses resulting from the user's own negligence or mistakes.
• Service disruptions caused by natural disasters or other unforeseeable events beyond our control.

11kk's total liability will in no circumstances exceed the total amount deposited into the user's account in the 30 days prior to the relevant incident.

11kk reserves the right to change, revise, or update these Terms & Conditions at any time. We will endeavour to post a notice on the platform when significant changes are made.

If you continue to use the platform after any changes, you will be considered to have accepted the new terms. We recommend checking this page regularly.

If any provision of these terms is unclear or if you have any questions, write to us at [email protected] or contact us via live chat — we are available 24/7 in both Bengali and English.